Privacy Policy

Introduction

Horizon Living is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, protect, and manage the personal data you provide when using our apartment rental services in Taiwan.

We comply with Taiwan's Personal Information Protection Act and handle all data with appropriate care and transparency. If you have questions about this policy or our data practices, please contact us at [email protected].

Information We Collect

Personal Information

When you use our services, we may collect the following types of personal information:

• Contact information: name, email address, phone number, mailing address
• Identification data: as required for lease agreements and verification purposes
• Financial information: for payment processing and financial verification when applicable
• Preference data: housing requirements, location preferences, budget parameters
• Communication records: correspondence with our team, service inquiries, feedback

Automatically Collected Information

We may automatically collect certain technical information when you visit our website:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Pages visited and time spent on our website
• Referring website addresses

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie practices, please review our Cookie Policy.

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide apartment rental services, match you with suitable properties, coordinate viewings, and facilitate lease agreements
• Communication: To respond to inquiries, provide updates about your search, share property recommendations, and deliver requested information
• Legal Compliance: To fulfill contractual obligations, comply with Taiwan's regulations, verify identities, and maintain accurate records
• Service Improvement: To analyze usage patterns, understand client needs, enhance our offerings, and improve customer experience
• Marketing: To send relevant information about our services, with your consent, which you may withdraw at any time

Legal Basis for Processing

We process personal data based on:

• Consent: When you provide explicit consent for specific processing activities
• Contract: To fulfill our obligations in providing services you've requested
• Legal obligation: To comply with Taiwan's laws and regulations
• Legitimate interest: To operate our business efficiently while respecting your rights

Data Sharing and Disclosure

We do not sell your personal information. We may share data in the following circumstances:

• Property Owners: We share relevant information with property owners when facilitating lease agreements, limited to what's necessary for the transaction
• Service Providers: We work with trusted third-party service providers who assist with payment processing, communication services, and website hosting. These providers are contractually obligated to protect your data
• Legal Requirements: We may disclose information when required by Taiwan law, court orders, or governmental regulations
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred, with notice provided

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data during transmission and storage
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates
• Secure facilities and network infrastructure
• Employee training on data protection practices
• Incident response procedures for potential breaches

While we take reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but commit to maintaining industry-standard protections.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Active client data: Retained during the service relationship and for a reasonable period afterward
• Contractual records: Maintained for the duration required by Taiwan law, typically 5-7 years
• Marketing data: Kept until you withdraw consent or request deletion
• Website analytics: Generally retained for 24-36 months

After the retention period expires, we securely delete or anonymize personal data unless legal requirements necessitate longer retention.

Your Rights

Under Taiwan's Personal Information Protection Act, you have the following rights:

• Access: Request confirmation of what personal data we hold about you and receive a copy
• Rectification: Request correction of inaccurate or incomplete personal information
• Erasure: Request deletion of your personal data under certain circumstances
• Restriction: Request limitation of processing in specific situations
• Objection: Object to processing based on legitimate interests or for direct marketing purposes
• Data Portability: Receive your data in a structured, commonly used format
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days and may require verification of your identity.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor without appropriate consent, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by:

• Updating the "Last Updated" date at the top of this policy
• Posting a notice on our website
• Sending an email notification to registered clients when appropriate

Continued use of our services after changes become effective constitutes acceptance of the revised policy.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices:

Supervisory Authority

If you believe your privacy rights have been violated or have concerns about our data practices, you have the right to file a complaint with Taiwan's relevant supervisory authority for data protection.